Mibox Terms & Conditions – Complete Guide for Malaysia Users

1Acceptance of Terms of Use

These Terms and Conditions constitute a legally binding agreement between you as the user and mibox as the platform operator. This document governs your access to and use of the mibox.fun website and all services contained therein, including but not limited to sports betting, slot games, bingo, and live betting.

Continued use of this platform following any amendments to these Terms and Conditions constitutes your acceptance of the revised terms. mibox reserves the right to update this document at any time without prior notice, and it is the user's responsibility to review this document periodically.

2User Eligibility

To be eligible to register and use mibox services, you must meet all of the following requirements at all times during your use of the platform:

• Be at least 18 years old on the date of registration and throughout continued use.
• Residing in or physically located in Malaysia at the time of using the platform.
• Not appearing on any list of individuals prohibited or restricted from participating in online betting activities under local law.
• Registering an account on your own behalf and not on behalf of any third party.
• Never having had an account permanently closed by mibox due to a prior breach of terms.
• Having full legal capacity to enter into this binding agreement.

Mibox reserves the right to request age and identity verification at any time. If a user is found not to meet the eligibility requirements above, mibox reserves the right to suspend or close the account and withhold any related balance or winnings.

3Account Registration & Management

Each user is only permitted to hold one account only on the mibox platform. Holding multiple accounts is strictly prohibited and may result in the closure of all related accounts and forfeiture of any winnings obtained.

During registration, you are required to provide truthful, accurate, and complete information including your full name, date of birth, phone number, and payment method. False or incomplete information may result in your account being suspended or closed.

A KYC (Know Your Customer) verification process may be required before your first winning withdrawal is processed. Documents that may be requested include your identification card, proof of address, and proof of payment method. This process is implemented to protect your account security and ensure the platform's compliance requirements are met.

• Passwords must be at least 8 characters long, combining both letters and numbers.
• You are fully responsible for all activities that occur within your account.
• Never share your login credentials with anyone — mibox will not be held liable for any losses resulting from the sharing of account information.
• If you suspect your account has been accessed without authorisation, contact our support immediately.

4Deposits and Fund Withdrawals

All financial transactions on the mibox platform are subject to the stated policies and may change from time to time. Deposits can be made via supported payment methods including FPX, bank transfer, and approved e-wallets.

The basic terms for deposits and withdrawals are as follows:

• The minimum deposit amount is as set on the Deposit.
• Withdrawals can only be processed to a bank account that has been registered and verified under the same user's name.
• Daily and monthly withdrawal limits are displayed in your account settings and may vary according to your VIP level.
• Mibox reserves the right to request additional verification before processing large withdrawal amounts.
• Any attempt to withdraw funds via a payment method different from the one used during deposit may be subject to additional review.

5Bonuses, Promotions and Rollover Requirements

Mibox offers a wide range of bonuses and promotions from time to time to reward our loyal users. Each bonus is subject to its own terms and wagering (rollover) requirements, clearly stated on the relevant promotions page.

The general principles applicable to all bonuses and promotions at mibox are as follows:

• Bonuses may only be claimed once unless otherwise stated in the specific promotion terms.
• Rollover requirements must be fully met before any withdrawal is permitted for funds that include an active bonus.
• Bonuses cannot be transferred between accounts or directly converted to cash without fulfilling the rollover requirements.
• Mibox reserves the right to void any bonus obtained through fraudulent means, misuse, or breach of terms.
• If a user withdraws funds before fulfilling the rollover requirements, the associated bonus will be automatically forfeited.
• The expiry date for each bonus is stated in the promotion terms — unused bonuses that expire within that period cannot be recovered.

6Betting & Gaming Rules

All betting and gaming activities on the mibox platform are subject to specific rules set for each game category. Users are responsible for understanding the rules of each game before participating.

• Confirmed bets cannot be cancelled or modified except under circumstances specifically stated in the relevant game rules.
• In the event of a technical disruption or system failure during an active game, mibox reserves the right to void the relevant round or bet and return the stake to the user.
• Game results recorded by the mibox server are final and binding unless there is clear verifiable evidence of a technical error.
• Wagers placed using information obtained unlawfully, including insider information or game manipulation, are invalid and will be voided.
• Mibox reserves the right to limit the maximum bet amount for any user or game category at any time.

For Slot Games, all slot machines operate using a Random Number Generator (RNG) certified by an independent auditing body, ensuring that the outcome of every spin is truly random and fair for all users.

7Fraud Prevention and Prohibited Activities

Mibox maintains a zero-tolerance policy against all forms of fraud, money laundering, or illegal activities involving this platform. Users found to be involved in such activities will face immediate action including account closure and fund freezing.

Activities considered fraudulent or in violation of mibox policies include:

• Opening or using multiple accounts for the purpose of obtaining additional bonuses.
• Using automation software, bots, or scripts to play or place bets.
• Manipulation of games through collusion between multiple accounts.
• Use of illegally obtained funds for deposit activities.
• Any attempt to hack, breach, or manipulate the mibox platform's systems.
• Misuse of promotions through methods that go against the original intent of the promotion.

8Account Suspension & Closure

Mibox reserves the right to temporarily suspend or close a user's account at any time if there is reasonable cause, including violation of any terms in this document, suspicious activity, or requests from the relevant authorities.

Users may also request to close their own account at any time by contacting the mibox support team. Prior to closure, users are required to fulfil all outstanding wagering requirements and ensure no transactions are still pending.

• For account closures requested by the user, any valid balance will be returned upon completion of the verification process.
• For account closures resulting from a breach of terms, mibox reserves the right to withhold any balance or wins associated with the problematic activity.
• Accounts suspended for security reasons will be reviewed within the stipulated timeframe, and users will be notified through their registered communication channel.

9Liability Limits and Disclaimer

Mibox provides this platform on an "as-is" basis and makes no express or implied warranties regarding continuous availability, accuracy of information, or fitness for any particular purpose.

Mibox shall not be liable for any direct, indirect, incidental, or consequential losses arising from:

• Service disruptions due to system maintenance, technical failures, or circumstances beyond our control.
• Betting or game outcomes that the user finds unsatisfactory.
• Unauthorised access to a user's account resulting from the user's own negligence in safeguarding their login credentials.
• Delays in transaction processing due to third-party factors such as banks or payment providers.
• Use of information displayed on the platform for purposes outside the scope of mibox services.

Mibox's total liability to any user under any circumstances shall not exceed the net deposit amount made by that user in the 30 days preceding the arising of the claim.

10Privacy & Personal Data Protection

The collection, processing, and storage of user personal data on the mibox platform is subject to our separate Privacy Policy, which can be accessed on the Privacy Policy. By registering an account, you agree to how we handle your personal data as described in that document.

In summary, mibox is committed to:

• Not selling, renting, or disclosing your personal data to third parties without your consent, except as required by law.
• Protecting all personal and financial data using industry-standard 256-bit SSL encryption.
• Using your data solely for service delivery, security verification, and compliance with applicable legal requirements.
• Providing users with the right to access, correct, or request deletion of their personal data in accordance with applicable legal provisions.

11Responsible Gaming

Mibox is deeply committed to the principles of responsible gaming and provides a range of tools to help users stay in control. We believe that entertainment is only meaningful when enjoyed within healthy and manageable limits.

Self-management tools available to all mibox users include:

• Daily/weekly/monthly deposit limits — set a limit on how much you can deposit within a given period.
• Loss limits — limit the maximum amount you can lose within a timeframe you set yourself.
• Session time limits — receive alerts or time limits after you have been playing for a set duration.
• Self-exclusion (cooling-off) — take a temporary break from the platform for a period of your choosing.
• Self-Exclusion — option to permanently exclude yourself from the platform if needed.

For more information on responsible gaming and available help resources, visit the Responsible Gaming page.

12Amendment of Terms & Applicable Law

Mibox reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon being published on the platform, unless a different effective date is specified.

It is your responsibility to review this page periodically to stay informed of the latest applicable terms. Continued use of the platform after any amendments are published constitutes acceptance of the revised terms.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms and Conditions shall be resolved through the dispute resolution channels designated by mibox, including an internal appeals process before any further action is taken.

If any provision in these Terms and Conditions is found to be invalid or unenforceable by any competent court or tribunal, that provision shall be deemed severable from the rest of this agreement and shall not affect the validity of the remaining provisions still in force.